Refund policy
At Asdl, we are committed to providing a reliable and satisfying shopping experience in accordance with the applicable regulations of the Kingdom of Saudi Arabia.
1. Returns
You may request a return within 7 days of receiving your order, provided that:
- The product is unused
- In its original condition
- In its original packaging
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Important
Due to the nature of haircare products, opened or used items cannot be returned for hygiene and safety reasons.
2. Non-returnable Items
We do not accept returns for:
- Opened or used products
- Products damaged due to misuse
- Products without original packaging
3. How to Request a Return
To request a return, please contact us at
- Email: support@asdlcare.com
We will provide you with the necessary instructions to complete the return process.
4. Refunds
- Refunds are processed within up to 14 days after receiving and inspecting the returned product
- Refunds will be issued to the original payment method
5. Shipping Costs
- Customers are responsible for return shipping costs in standard return cases
- Asdl will cover shipping costs if the product is defective or if there was an error in the order
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
- Please contact us within 48 hours of delivery
- We will offer a replacement or a refund based on your preference
- Asdl will cover all associated costs
7. Contact Us
For any questions, please contact us at:
- Email: support@asdlcare.com